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Alan Weiss’s Monday Morning Memo® – 06/24/2019
From:
Summit Consulting Group, Inc. -- Alan Weiss, Ph.D. Summit Consulting Group, Inc. -- Alan Weiss, Ph.D.
For Immediate Release:
Dateline: East Greenwich , RI
Monday, June 24, 2019

 

Have you noticed the difference in some TSA agents working in the same airport at the same time? Or “baristas” in the same coffee shop? Or claims agents on the phones at the same insurance company? How about gate agents at an airline?

Some people regard their work (careers?) as a positive in which they create interest for themselves every day providing a service. Others treat their work as a prison sentence which they’d like to appeal and escape. This isn’t a function of the supervisor, the nature of the work, technology, or customers.

It’s a function of self-worth, respect, and attitude.

You can’t hire or coach enthusiasm and energy. No HR ridiculous course is going to instill these behavioral predispositions. You have to hire enthusiasm, and then you can always teach the content of the job.

The equipment and facility is the expense. People are the assets. Not enough employers have seemed to figure that out. But that’s why I make the big bucks….

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Office Manager
Summit Consulting Group, Inc.
East Greenwich, RI
401-884-2778
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