Empathy is n???? ????????????????, i??‘?? e???????????????? ?????? t?????????????? t????????.
Recently
?????????????? ???????????????? ???????????? published a powerful article: “
Empathy is a Core Leadership Skill.“
Empathy is not a nice-to-have, nor a soft skill. Empathy is a business-critical capability.
When leaders dismiss empathy as “touchy-feely,” the cost is real:
• Low morale
• Poor retention
• Withholding of ideas
• Burnout
In my work with leaders and middle managers through the ???????????? ?????????????? ??????????????, I see this pattern often. Well-intentioned leaders think they’re being empathetic—but their teams don’t feel it. That gap leads to disengagement and, eventually, exhaustion.
One quote in particular from the article resonated with me:
“Empathy in action is practiced through the questions we ask, the listening we do, and the quality of attention we give.”
Here’s what real empathy looks like:
?? Listening without judgment
?? Asking open-ended questions
?? Creating space without over-identifying
?? Setting boundaries while still supporting others
?? Updating your language to connect—not dismiss
If we want to ???????????? ???????????????????????????? ??????????????, it has to start with emotionally intelligent leaders who know how to hold space, not just hold people accountable.
Ask yourself the following:
How does your organization define and practice empathy? Is it built into your culture, or does it feel like an afterthought?
To learn more about my keynote that addresses leadership empathy,
Banish Organizational Burnout to Cultivate Thriving Teams, visit:
https://www.JaniceLitvin.com/Speaking.