www.c4ce.com

Bill is Foundert of the Center for Customer Engagement which provides research, consulting, training and education on business growth and customer engagement.

He's built a community of top-tier corporations around these concepts. Microsoft, Amazon Web Services, Salesforce, CA Technologies, Citrix, 3M, LinkedIn, HubSpot, Intuit, Oracle, GE Healthcare, Dell, EMC, SAP, McKesson, Red Hat, SAS Institute, AmerisourceBergen, IBM and other firms from around the world use his consulting and research services and/or participate in his educational offerings.

Bill has spoken to a wide variety of business audiences, such as the International Advertising Association (IAA), the Business Marketing Association, the American Marketing Association, Forrester Research Markeeting Leaders Forum, the Net Promoter Annual Conference, the Summit on Customer Engagement, the Veritas Presidents' Forum, the Marketing Executives Networking Group (MENG), and others. He is author of the book in the field, The Hidden Wealth of Customers, published by Harvard Business Review Press and described by Forbes Online columnist Dorie Clark as "one of the most insightful business books I've read this year" Bill has been published, quoted or interviewed by Harvard Business Review (HBR), The Wall Street Journal, Fast Company Online, Forbes Online, RainToday, CMOCouncil.org, CRM Magazine and other major publications.

About the author:

Blog: http://blog.c4ce.com/
Twitter: http://twitter.com/bill_lee
Linkedin: http://bit.ly/1osTAc