Interpersonal communications expert Tim Dawes shows healthcare administrators how to create excellent experiences that lower malpractice risk, increase operating revenue, and contribute to great medical outcomes for patients of any culture. He is the author of the award-winning book Healing from the Heart. His unique perspective comes from conducting custom training programs that teach care givers to work with the patients who are dangerous, threaten to sue, are lost in grief, or unreachable.

What Tim Brings To The Table:

• An inside view of how doctors and nurses think that comes from coaching caregivers one-on-one to work with patients they describe as most difficult for them.

• Familiarity with current and historical research in doctor patient relationships.

• Experience training a wide range of care givers including doctors, nurses, therapists, psych nurses, social workers, medical case workers, pastoral care and many other types of care givers.

• Author of an award-winning book about patient service that has been called "an important contribution to the humanization of healthcare".

For more information on Tim, his book and training materials, and his services, visit www.interplaygroup.com.

Call Tim for an interview that's both lively and informative!