Have you already benefitted from Influencing Skills,,Confrontation without Conflict and Managing for High Performance? Influencing Options has expanded its catalog of workshops to include new one day classes. One of these new workshops is all about Customer Service.

What if we had only one day to discuss and practice some of the most powerful leadership principles? What topics would you discuss? What skills might you practice? This course is designed to both create a foundation for leadership principles and provide you with some practical, immediately useable skills for leading, whether you?re a first time leader or a seasoned professional devoted to your own development and growth.

What causes people to follow you? What kind of power do you have as a leader or manager? How can you influence performance and morale?

This new course in the Influencing Options catalog teaches participants how to:

? Define Leadership and Management

? Understand the principles of leadership, including how to lead yourself

? Discuss strategies for transitioning from being a peer to being a supervisor or leader

? Identify tactics for building strong, positive working relationships with team members

? Learn the basics for balancing accountability with respect when dealing with subordinates

? Discuss performance management basics, i.e. assessing performance and flexing your supervisory style

Want to know more about this workshop or how you can begin to implement some of the tools Influencing Options has to offer? You can contact us by email at info@libbywagner.com. Libby is also available for interviews on this topic.