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Diversity Training is Easier to Justify Thanks to Free Email Mini-course
Bellevue, WA
Wednesday, March 14, 2007
Getting executive support for your cultural competency program—one of the biggest challenges faced by diversity committees in hospitals and medical groups, whether for-profit or nonprofit—just got easier, thanks to a free 7-day email course that teaches staff how to recognize the strategic benefits of cultural diversity training programs and argue their merits in the boardroom
Patient experience expert Tim Dawes created the new email course called "7 Steps to Excellent Service for Patients of Any Culture" People who sign up at http://www.interplaygroup.com/mini-ecourse.html will receive one email lesson per day for a week. They can opt out of the course at any time
"Staff members who work near the medical floor are having discussions about diversity training and cultural competency that are different in important ways from the discussions the executives are having," said Dawes, author of the award winning Healing from the Heart A Practical Guide to Creating Excellent Experiences for Patients and Their Families. "While frontline staff are talking about diversity training in a way that increases costs, executives are looking for strategies to decrease costs and increase income. As long as the frontline and boardroom talk past each other, diversity training programs and cultural competency will fail to receive the recognition and funding they deserve"
But you don't need to wait for a more enlightened day. In fact, with the email mini-course you can turn on a few switches yourself. You'll learn…
1. The biggest thing that comes between your staff and patients from any culture, and how to overcome it
2. A crucial shift in thinking that will salvage patient interactions that are increasing your risks and costs
3. How to provide a great experience of care while lowering operating costs
4. How to boost your bottom line by up to $95 million by helping patients and staff members work together
5. How to work effectively with minority patients and slash your risk for civil and criminal charges
6. The hidden personnel cost of poor patient service skills and how to head it off
7. The steps to take to cut medical malpractice costs four times more effectively than patient safety programs
8. An extra step to take to boost your earnings using your cultural competency skills
9. Many more ways to lower costs and save money you may not have thought of
The course is ideal for anyone on a diversity committee or running a cultural competency program for medical groups, medical practices, hospitals, or health systems.
Dawes also publishes "visibly better care," a free electronic newsletter that teaches medical staff how to exceed their organizations strategic goals by creating excellent experiences for patients. Sign up for the newsletter at www.interplaygroup.com.
Contact Tim at 877-845-2608 or timcd@interplaygroup.com
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Tim Dawes
President
Interplay, Inc.
Bellevue, WA
877-845-2608
866-505-8417
First Url: Sign up for the Free Mini-ecourse here.
