Hollywood, FL

Tuesday, April 20, 2010

April, 20th, 2010, Hollywood, FL - Worldofwatches.com, a leading online retailer of wrist watches and accessories, announced that its ongoing concentrated effort to provide excellence in customer service is paying dividends and earning the site amazing customer feedback.

"Our goal is to be able to provide each and every one of our loyal customers with a comprehensive, all inclusive, efficient and quick, customer service experience beyond anything else they have been accustomed to with online shopping" said Roi Mallach, director of customer service. "Our customers choose to spend their money with us because of the quality we provide, our rock bottom prices and our continuous search for sourcing new brands and unique items – the last and equally important reason should be our incomparable customer service".

The customer service department at Worldofwatches.com consists of two major sub divisions:

The Technical division, which oversees the watchmakers department, warranty repairs and brand support services, exchanges and replacement, as well as special orders for parts and accessories.

The customer support division, which handles all incoming inquiries from customers by phone, email or letters on all matters from operating instructions, availability, price adjustments, returns and credits, as well as shipping and tracking information. Fraud prevention is exercised as well to provide security and confidentiality for all financial transactions at question.

"We provide our customers with total access to us during business hours and beyond when needed because we want them to know we can pick up our calls and reply to our emails as quickly and professionally as we process payments and ship orders out. We provide our customers with peace of mind, they know that we will be here answering any question, attending to any request or concern and making sure they will be back shopping with us", says Mr. Mallach.

Worldofwatches.com is being monitored regularly by BIZRATE.COM as well as several online watch forums and blogs. Vsit WorldofWatches.com to read customer testimonials.

Some sample Customer comments and testimonials are included below and are posted on the website:

"Dear Roi, It was a pleasure doing business with you. Because of your prompt and fair response you can be assured that I will shop with you again and recommend you to my friends, Have a nice day. "-Nancy C., Manhasset NY APR 2010 504

"Thank you Roi, everything I have heard about your company is true, you guy's are Top Notch. Thank you very much and I plan on recomending WOW to all of my family and friends, you guy's are great. " -Corey S., Round Lake Beach IL APR 2010 503

"Roi, I love my new watch A day or so after this email, I bought this Pulsar watch from WOW for $43.49. (I revisited the site so I could print a picture and specs before it sold out and was off the website). It looks GREAT It arrived last Saturday...a great Easter present I'm so thankful it worked out. I plan to take good care of it I'm very impressed with your company and I'll be glad to "spread the word" to whoever I can. "-Jack B., Jonesborough TN APR 2010 502

"Thank you for the prompt response, it's appreciated. I will buy from you all again because of the great customer service I have received from you and Roi Mallach at SWI. Also I have received the return information from UPS today. " - Bruce R., Payson AZ APR 2010 501

Tom Forest

media

Swiss Watch International

Hollywood, FL

1-866-961-TIME

First Url: Cutomer Testimonials

Second Url: World of Watches Answer Center