Milwaukee, WI

Monday, March 02, 2009

Debra J. Schmidt, the Loyalty Leader, has just released her book "Building Customer Loyalty from the Inside Out." Full of interesting tips, assessments and compelling true stories of good and bad customer service, this book examines the foundations of customer loyalty and the steps needed to take within an organization to build a loyalty-focused culture.

"Building Customer Loyalty from the Inside Out" illustrates how to keep your customers during challenging times with practical, proven advice, including:

•Building a positive spirit of teamwork and collaboration

•Communicating more effectively to build customer trust

•Increase customer retention and generate positive word-of-mouth to increase sales, and more.

One thing that I really like about your book, is that it is so easy to read. It's the type of book that you can pick up and read here and there, and easily get back "into" the material. I ordered twenty copies to use in conjunction with our training this year.

~Kim Kahl

State Bank of Cross Plains

The book is available online at LoyaltyLeader.com and appearing in bookstores soon.

About The Author:

Debra J. Schmidt, a.k.a. the Loyalty Leader, is the owner of Loyalty Leader Inc. With 28 years of business management experience, she helps companies boost profits by leading them to greater customer and employee loyalty. Professional speaker, entrepreneur, television personality and seminar trainer, Debra is one of the nation's leading customer service experts. She's the author of, "101 Ways to Build Customer Loyalty" and "The Extra Mile: 15 True Stories of Exceptional Customer Service."

Debra J. Schmidt

Loyalty Leader

Loyalty Leader Inc.

Milwaukee, WI

414-964-3872

414-967-0875