The healthcare industry is facing an uncertain future and everyone is searching for answers about what healthcare in the United States will look like tomorrow. Jake Poore is busy creating that future today. Jake is one of the most in-demand and highly rated speakers in healthcare, and he?s prepared to make his practical insights available to you.

Jake spent over two decades with the Walt Disney company, ultimately focusing on sharing Disney?s service and management strategies with healthcare organizations throughout the country through the Disney Institute. At his clients? insistence, he left Disney to form his own consulting and training organization, Integrated Loyalty Systems, where for the past ten years he and his team have successfully adapted proven strategies from Disney and other world-class organizations to healthcare.

A polished and respected expert and storyteller, Jake?s passion for improving patient experiences and fixing the current healthcare system shines through in every speech, article and media interview.

Integrated Loyalty Systems helps healthcare organizations build, operationalize and sustain exceptional customer experiences.

Our team of consulting and training experts teach strategies and tactics learned at companies like Disney and Southwest, known for excellent service, to other organizations... so that service and operational excellence become their key competitive advantage.

Employees and leadership all have to take ownership of the culture and live it every day, every shift, every interaction. We get involvement and buy-in from executives, managers and front-line employees, and give them tools to operationalize and sustain their new service blueprint. We don?t impose our program, we make it their program.

Call us today to learn more about how we help organizations improve the customer experience, employee loyalty, the onboarding process (new employee orientation), or the patient experience.